Last updated: October 23, 2026
We currently ship Viva’s orders to the destinations listed below.
Orders are usually prepared and dispatched within 1–2 business days after the order has been confirmed.
We offer free shipping on orders over €150.
Delivery times shown below are estimates and begin once your order has been dispatched. Business days do not include weekends or public holidays.
| Shipping area | Estimated delivery time | Shipping cost |
|---|---|---|
| EUROPE | ||
| Slovenia | 1–2 business days | €5 |
| Croatia | 2–3 business days | €8 |
| Germany, Luxembourg, Netherlands, Austria, Belgium | 3–7 business days | €15 |
| Denmark, Italy | 3–7 business days | €18 |
| Czechia, France, Hungary, Lithuania, Monaco, Poland, Slovakia, United Kingdom | 3–7 business days | €22 |
| Estonia, Finland, Latvia, Romania, Serbia, Spain, Sweden | 7–10 business days | €28 |
| Greece, Ireland, Portugal, Switzerland, Turkey | 7–10 business days | €41 |
| Bulgaria, Norway | 7–10 business days | €44 |
| REST OF LISTED DESTINATIONS | ||
| United States, Canada, Australia, New Zealand | 7–14 business days | €50 |
Shipping charges and any available free-shipping options are confirmed at checkout before you place your order.
Orders within Europe are generally shipped with GLS.
For orders to the United States, Canada, Australia and New Zealand, we use DHL Express.
Once your order has been dispatched, you will receive a shipping confirmation email with tracking information where tracking is available.
Please make sure that your shipping address and contact details are complete and correct when placing your order.
The delivery times above are estimates and may vary depending on the destination, carrier, customs procedures, public holidays and circumstances outside our reasonable control.
If we become aware of a significant delay affecting your order, we will contact you where reasonably possible.
Your statutory consumer rights regarding delivery remain unaffected.
Orders delivered within the European Union are not normally subject to additional import customs duties.
For orders delivered outside the European Union, the destination country may charge customs duties, import VAT, taxes or other fees.
Unless expressly stated otherwise at checkout, these charges are not included in the product price or shipping chargeand are the responsibility of the recipient.
Customs procedures may also cause additional delivery delays outside our control.
We recommend checking the applicable import rules and charges in your country before placing an order.
For consumer orders, the risk of loss or damage remains with Viva’s until you, or a third party designated by you other than the carrier, physically receive the goods, except where you independently arrange delivery with a carrier that was not offered by us.
If your parcel appears to be lost, arrives damaged or you receive the wrong item, please contact us as soon as possible at:
Please include your order number and, where relevant, photographs of the parcel and product so that we can investigate the issue.
If you wish to return an order because you have changed your mind, please follow our Return and Refund Policy.
Customers are responsible for the direct cost of standard return shipping where permitted by applicable law.
Different rules apply where an item is defective, damaged, incorrect or otherwise non-conforming.
For questions about shipping or delivery, please contact:
Viva's spletna trgovina Živa Ferlež s.p.
Mesarska cesta 16
1000 Ljubljana
Slovenia
Email: info@vivasbags.com
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